Manager II, Eye Care Services

Job Summary

Manages to support patient care by analyzing standardized and ad hoc data reporting to meet specific business objectives, developing and implementing workflows and strategies and assuming accountability to achieve multiple teams department performance targets. Develops and guides short- and long-term operational initiatives and manages program, services, and/or systems. Ensures standardized care delivery by leading large and/or complex works streams and evaluating performance to implement strategic initiatives.

Develops strategic partnerships and collaborates with physicians/providers and subject matter experts and service area leaders. Manages improvements to operations and technology processes by leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency. Ensures performance metrics used to monitor the success of strategic improvement projects are tied to strategic, long-term department and organizational initiatives.

Ensures member satisfaction by overseeing the provision of a high level of quality of patient service and care. Conducts budgeting and financial planning by ensuring accountability that local financial revenue and expense targets are met within team or department and taking corrective action if off-course.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units.
  
  Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making;
  
  fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results;
  
  assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Conducts budgeting and financial planning by: ensuring accountability that local financial revenue and expense targets are met within team or department and taking corrective action if off-course; leading implementation of policies, procedures, and monitors that achieve accountability for cash control, product inventory, and service equipment; managing, identifying, and recommending the financial performance of optometry and/or the optical stores in an assigned area;
  
  and establishing a cost-conscious culture.
• Ensures standardized care delivery by: leading large and/or complex works streams and evaluating performance to implement strategic initiatives;…