Events Operations Director

The Events Operations Director is a key role in Marcus & Millichap’s Event department based in Walnut Creek, CA.
This is an in-person position It is the back-up to the Senior Vice President, Events and potentially a successor to lead the team. This role is responsible for managing the department’s day-to-day activities related to events and recognition management and execution. It is a player coach model with a major focus on process and procedure, ensuring consistency and quality control throughout the department while providing a high level of service to internal and external clients.

Responsibilities include managing several team members and the day-to-day work of event specialists, coordinators, assistants, graphics, contractors, vendors and service providers. It includes but is not limited to managing production and execution for the department, budget management for projects, contract negotiation, managing staffing, internal and external client relationships, executive interactions, event execution logistics including shipping and receiving, architecting and overseeing event registration and vendor relationships.

The Events Team manages and executes a wide variety of internal and external events as well as some of the firm’s agent and employee recognition programs. Events include but are not limited to incentive and recognition events, management meetings, sales meetings, trade shows, participation in industry conferences with sponsor ships and speaking opportunities, client events including receptions, dinner, parties, symposiums, webcasts, webinars, etc.

The successful candidate must be able to successfully execute the deliverables to meet the business goals of the events, be an operational leader and “day-to-day” program manager managing events team processes and budgets in the execution of tactics, activities, and details. Must be a team player working collaboratively with sales, marketing, and other support departments across the firm. Key to this position is a proactive and solutions oriented style, excellent communication and computer skills with a rigorous attention to detail while understanding the company’s culture and business.

Candidates must have the ability to manage multiple demands under pressure, meet deadlines, be flexible when priorities shift, interact with senior management and handle confidential information with sensitivity.

The anticipated salary range for candidates is $130,000 - $150,000/ year . The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states.

• Manage the day-to-day activities and production of the department to deliver outcomes on time and meeting expectations
• Manage event planning and execution of corporate events targeting agent retention, training, new business, clients and agents
• Collaborate with stakeholders to ensure event objectives support Marcus & Millichap business objectives
• Evaluate and report on industry best practices to support innovative and “fresh” approaches/ideas for managing and executing events and creating experiences
• Examine current processes and refine as required to gain more efficiencies and ensure consistency in execution of events and recognition activities
• Manage vendors supporting events to provide effective processes and tactics to deliver on marketing goals and objectives.
• Define and refine metrics and performance targets and connect to business results to drive efficiency, impact and relevance.
• Understand Marcus & Millichap’s brand/product positioning with the ability to ensure consistent, on brand messaging at events
• Understand and contribute to event theme design and key messages as appropriate
• Evaluate event success through analytical and qualitative assessments
  · Effectively manage large scale events and budgets

• Must have strong tactical execution skills and expertise to drive successful corporate events with the highest level…