Client Service Leader RIA Firm

Jennifer Fukumae with Robert Half is partnering with a growing, independent wealth management firm seeking a Client Service Associate Leader to lead its client service team and strengthen the operational infrastructure supporting advisors and high-net-worth clients.

This is a great opportunity for a hands-on leader who enjoys both people management and process improvement. You’ll oversee the CSA team, help establish best practices, improve workflows, and partner with advisors, operations, and compliance to ensure the firm continues to scale efficiently.

What You’ll DoTeam Leadership Manage, coach, and develop the Client Service Associate team.

Lead hiring, onboarding, training, performance management, and ongoing professional development.

Establish clear service standards, workflows, and accountability across the team.

Conduct regular 1:1s and performance reviews.

Act as the escalation point for complex client service issues.

Client Service & Operations Oversee day-to-day client service operations supporting advisors and clients.

Manage client onboarding, account opening, transfers, custodial paperwork, and account maintenance.

Develop and document procedures to create consistency and efficiency across the team.

Identify opportunities to improve processes and build scalable infrastructure as the firm grows.

Partner with Compliance to ensure operational processes align with regulatory requirements and the LPL Financial platform.

Technology & Process Improvement Oversee operational components of the firm's CRM, portfolio reporting, and workflow systems.

Identify opportunities to improve automation and integration across platforms.

Evaluate and implement new technology solutions, including AI-enabled tools where appropriate.

Help drive a culture of continuous improvement across the organization.