Lead Coordinator

Lead Coordinator – The Good Agent Team with Kat Sellis Brokered by Real

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• Respond to Internet inquiries in less than 5 minutes.
• Answer sign calls or call prospect back in less than 5 minutes.
• Record the source and track the progress of Internet inquiries, sign call leads, and open house leads.
• Track consultations scheduled, consultations attended, and cancelled consultations.
• Maintain contact database system. Monitor and examine the response rate of email templates and follow up plans and make revisions as necessary to maintain effectiveness.
• Cultivate leads/inquiries from acquisition through conversion (consultation).
• Pre-qualify prospects and introduce them to our preferred lender.
• Convert qualified prospects to consultations.
• Confidently perform a phone consultation in the absence of the Lead Buyers Agent.
• Maintain a high level of familiarity of the local real estate market and monitor market trends. Be considered the local real estate economist for our clients.
• Have a general knowledge of neighborhoods, zip codes, counties, market inventory, and pocket listings.
• Answer the customers’ questions and provide any information that would help the customers find value in our team with the purpose of scheduling a consultation.
• Keep up to date on loan programs and interest rates in order to be effective in converting prospects to schedule a consultation.
• Have a thorough understanding of all aspects of the buying process including, but not limited to loan approval, home inspections, appraisal, home warranty, and contract to close.
• Refer seller leads to the Listing Division.
• Additional job objectives may be added at any time in order to improve client satisfaction and overall transaction efficiency.

• Follow up with inquiries/leads. Use effective communication and consistent, methodical phone calls and emails in order to set client consultations for the Lead Buyer Specialist.
• Computer Input and Contact Database Management.
• Keep Lead Buyer Agent up to date on prospect’s progress by updating Boomtown and attending weekly buyer team meetings.
• Study periodicals and other sources of market data to better understand the local and broad market.
• Follow up to confirm scheduled consultations on behalf of the Lead Buyers Agent.
• Maintain ongoing lead management training by attending all Boomtown education webinars.
• Network with other lead coordinators to role play and exchange ideas for growth and improvement.
• Input Open House buyer contact information into database, assign a follow‑up campaign and create an e‑alert for the lead.
• Keep up to date with our current listing inventory, pocket listings, and the market inventory.
• Additional work activities may be added at any time in order to improve client satisfaction and overall transaction efficiency.

• Excellent at developing relationships and building rapport quickly.
• People oriented.
• A strong desire to provide exceptional customer service and put the needs of others before your own through active listening and asking questions.
• Detail oriented.
• Outstanding positive attitude.
• Strong written and verbal communication skills.
• Good organizational and time management skills.
• Learning based and committed to personal growth.
• Willing to learn scripts and dialogues.

• Lead Buyer Specialist – daily.
• Administrative Team – daily.
• Buyer Prospects – daily.
• Lender – daily.
• Showing Specialists – daily.

• Salary plus bonus.
• Paid time off.

• College degree preferred.
• Real Estate License (or willingness to obtain real estate license before starting position).
• Minimum 4 years professional experience.
• High level of computer literacy.
• Flexible schedule – in addition to weekday activity, must have some availability on weeknights and weekends to answer Internet inquiries/sign calls.

• “Detailed and Accurate”.
• Most dominant traits are cautious process‑oriented approach and need for structure and conformity.
• Low V1 Takes a process‑oriented approach to…