Student Services Program Specialist II

Student Services Program Specialist II

Under general supervision, provides a variety of complex technical and support services for students in various specialized areas to facilitate students' access to education and training. Incumbents in this classification may perform specific duties related to the particular program assignment. These may include performing or facilitating duties such as: testing accommodation, in-classroom scribing, proctoring, furniture accessibility, interpreting and captioning, matriculation, admissions, application, case management, and self-sufficiency services;

provides information and assistance to students regarding program eligibility, applications, registration, student records, and admissions; identifies student needs and refers students to other campus or community resources, as appropriate; provides assistance for a wide variety of assignments related to the administration of program projects and services.

Receives general supervision from the assigned managerial personnel. Exercises no direct supervision over staff. May provide technical and functional direction to support staff and student workers.

This is the second of two levels in the Student Services Program Specialist class series capable of performing the full range of services in support of the assigned program, exercising independent judgment, and initiative. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Student Services Program Specialist I in that incumbents in this position perform a broader range and more complex program support and/or a specialized function related to the area of assignment, program, or department.

Knowledge of principles and practices of supporting a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment. Applicable codes, regulations, policies, technical processes, and procedures related to the program to which assigned. Research and reporting methods, techniques, and procedures. Principles and practices of data collection and report preparation. Applicable federal, state, local, and College policies, codes, regulations, technical processes, and procedures related to the program to which assigned.

Computer applications used in the process of assisting students to attain their educational and training goals. Modern office practices, methods, and computer equipment and applications related to the work. Record keeping principles and procedures. Principles, practices, and techniques of effectively dealing with the public and basic public relations. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for effectively representing the College in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Skills and abilities

to advocate for and communicate the College's vision and commitment to creating a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment. Perform responsible administrative and technical support work with accuracy, speed, and general supervision. Provide varied and responsible work requiring the use of tact and discretion. Understand the organization and operation of the College, the assigned program, and of outside agencies as necessary to assume assigned responsibilities.

Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. Make accurate mathematical and basic statistical computations. Establish and maintain a variety of filing, record keeping, and tracking systems. Organize own work, set priorities, and meet critical time deadlines.

Use English effectively to communicate in person, over the telephone, and in writing. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Equivalent to an Associate's degree from a regionally accredited college; and two (2) full time equivalent years of experience in providing…