Hvac Dispatcher

We are seeking a highly organized and experienced HVAC Dispatcher to join our team. The ideal candidate will have a solid background in dispatching field technicians, a strong understanding of scheduling software, and a customer-first mindset.

• Minimum 5 years of experience in an HVAC Dispatching or similar coordination role.
• Proficient in Service Titan or similar dispatching and scheduling software.
• Strong communication skills with the ability to coordinate clearly and professionally with technicians, customers, and internal teams.
• Working knowledge of inventory tracking and supply chain coordination preferred.
• Accurate and efficient data entry and multitasking skills in fast-paced environments.

• Schedule and dispatch HVAC technicians for service, maintenance, and installation jobs.
• Answer and manage inbound service calls, assigning jobs based on technician location, skill set, and availability.
• Monitor technician progress throughout the day and make real-time adjustments for emergencies, delays, or cancellations.
• Communicate job details and updates clearly to field staff to ensure timely and accurate service delivery.
• Maintain and update job records, service notes, photos, and work orders in dispatching software.
• Coordinate with the service manager and customer service team to prioritize high-urgency calls.
• Deliver exceptional customer service and handle scheduling conflicts or last-minute changes with professionalism.
• Working in a team and between different departments.
• Perform additional administrative or coordination duties as needed.