Information Technology Specialist

Walnut Valley Water District is excited to announce that we are accepting applications for the position of Information Technology Specialist
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At Walnut Valley Water District, we believe in putting people first. We understand the importance of maintaining a healthy work-life balance while striving for excellence in everything we do. Our vision statement, Empowered People, Purpose Driven, reflects our commitment to collaboration, integrity, and success. As a member of our team, you’ll not only be part of a dedicated workforce but also enjoy a comprehensive benefits package designed to support your personal and professional growth.

The Information Technology Specialist is responsible for performing various tasks associated with maintaining the District's information systems.

The role operates under direction of the Information Technology Manager. This is the journey-level position that provides technical support and training on the use of personal computers, printers, peripheral equipment, and network systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering voice and data network systems; provides technical support, installation, and maintenance for software, desktop computer applications, web based applications, and email systems;

installs, configures, and repairs personal computer hardware and software systems and data communication facilities.

Duties may include, but are not limited to, the following:

• Assists with the day-to-day operations of the District’s information technology system, inclusive of applications, network, telecommunications, and infrastructure.
• Prepares new computer workstations for use with the District network and installs necessary software; installs and maintains software on existing computer workstations.
• Responds to user requests for service; troubleshoots and performs minor repairs and adjustments to computer systems and peripheral equipment using the Work Order system.
• Perform printer set up and deployment. Tasks may also include printer troubleshooting and diagnostics including downloading drivers, replacing toner, cleaning or replacing rollers and clearing jams.
• Configures telecommunication devices for employees; participates in adds, moves, and changes to telephone equipment.
• Supports the District employees telecommuting and the mobile workforce by deploying laptops, supporting remote applications, and coordinating secure VPN access.
• Instructs users in software applications usage and basic computer navigation; advises users on best security practices.
• Answer questions and respond in a timely manner; provide technical support and information, assistance and training over the phone and in person related to computer technology related issues.
• Assists in maintaining system security and confidentiality including firewalls, intrusion protection software and devices, and virus prevention and protection.
• Assists in creating and updating procedures in regard to system maintenance, cybersecurity, back-up and District’s computer policies
• Assists in developing and producing system documentation, instructional and procedural manuals.
• Collaborate and assist external vendors to maintain Supervisory Control and Data Acquisition (SCADA) systems and Operational Technology (OT) network infrastructure.
• Assist in segmentation of OT system and IT system to enable secure posture.
• Assist external vendors with patch management, backups, and disaster recovery planning for OT systems.
• Support lifecycle management of OT assets and assist in system upgrades or migrations.
• Maintain, troubleshoot, and support Microsoft SharePoint and Microsoft 365.
• Assists in updating and maintaining the District’s Webpage,…