Occupancy Specialist ; Walnut Terrace

Occupancy Specialist I (Walnut Terrace)

Winn Companies is looking for an Occupancy Specialist to join our team at Walnut Terrace
, a 63‑unit mixed‑income residential community located in Greenfield, CA
.

In this role, you will perform all day‑to‑day leasing and marketing activities related to apartment rentals, move‑ins, re‑certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients.

Please note that the pay range for this position is $15.00 to $18.00 per hour, depending on experience. Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

• Process initial, interim and annual re‑certifications.
• Notify residents of impending re‑certifications using notices supplied by Property Management Software.
• Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.
• Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, re‑certifications and negotiating lease renewals.
• Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.
• Assist in all facets of physical and financial management as needed and assigned for the Property Manager.
• Act as Property Manager in absence of the Manager for specified amounts of time.
• Prepare financial reports for the Property Manager as well as resident correspondence and re‑certification notices.
• Monitor the flow of accounts payable from issuing purchase orders to processing invoices.

• High school diploma or GED equivalent.
• 1–3 years of relevant work experience.
• A current driver’s license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Minimum of 1–2 years of customer service experience.
• Direct experience with LIHTC and Section 8 programs.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Eager to learn the business and tasks at hand.
• Strong attention to detail.
• Ability to work under pressure.
• Exceptional interpersonal and communication skills.
• Ability to work with a diverse group of people and personalities.

• Associate’s degree.
• NALP, COS, SHCM, or CPO certifications.
• Experience with Yardi or Real Page property management software.

Regular full‑time U.S. employees are eligible to participate in the following benefits:

• Generous time‑off policies (including 11 paid holidays, 12 for MA employees;
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various comprehensive medical, dental, and vision plan options
• Flexible Spending Account, Dependent Care FSA, Health Savings Account options with HSA annual employer contribution
• Long‑term disability and voluntary short‑term disability; basic term life insurance and AD&D; optional supplemental life insurance
• Health expense reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition reimbursement program and continuous training and development opportunities
• Well‑being program (group challenges, seminars, opportunities to earn points to reduce medical premiums), employee assistance program, and commuter and parking reimbursement options
• Employee corporate discount programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or hybrid schedules are available for certain roles
• Employee relief program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit

Winn Companies is a mission‑driven, national business focused on building and operating top‑quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C.,…