IT Support Specialist

One of our clients is looking for a talented and highly motivated ITSupport

Specialist 3. Please send your resume if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.

• Job Title:
  
  ITSupport
  
  Specialist 3
• Pay Rate: $28to $30/HR
• Duration:
  12 months
• Job
  
  Requisition :
  JP
• Location:
  
  Walpole, MA (Onsite)

This position is for the Healthcare Diagnostics division.

We are looking for an ITSupport

Specialist 3.

• Responsible for daily (8 am-5 pm)
  onsite IT support of PCs (Laptop and Desktop), basic network troubleshooting
  , and specific warehouse IT device support such as servers, phones, printers, handheld scanners
  , etc.
• The candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting, and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission.
• The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels.

• Intake and resolution of Level 1/2 IT issues through shared and remote support follow the sun model
• Complex IT problem-solving and investigation of recurring IT issues
• Resolving on-premise IT issues that may arise or be dispatched to your local location
• Walk-up service and monitoring web ticketing queue. No phone calls, not a typical customer service role.
• Windows 10/11 and Office 365 in an enterprise environment.
• Incident management experience is a must (dealing with difficult customers,
  troubleshooting
  )
• Networking basics:
  TCP/IP, DHCP, VLAN
  , console access.
• Server configuration (iLO setup, vulnerability remediation)
• Service Now for incident/request management
• Intune/Azure AD, identity management (MFA setup)
• Mobile device support (Android/iOS)
• Familiarity with manufacturing devices (label printers, handheld Wi‑Fi devices)
• Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
• Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
• You have excellent communication skills (written and verbal) focused on the translation of IT technical resolutions to end‑user business language
• L1/L2 deep technical problem‑solving capability in many facets of Information Technology
• Mid‑Level
  
  Experience with
  End User Computing
  , Datacenter Technologies, and Networking
• You work effectively in global, multi‑cultural teams
• Solid professional judgment and ability to elevate unresolved issues to appropriate management in a timely fashion
• Bachelor’s degree or equivalent experience required
• Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

• Incident management & troubleshooting (
  L1/L2 level
  ).
• Enterprise IT experience (
  Windows
  , Office 365,
  networking basics).
• Customer service & communication skills.
• Ability to work onsite in a large facility (physical mobility, lifting up to 50 lbs).
• Adaptability to newer tools and technologies.

• Win
  10 / Win
  11 Client expertise with Office 365 in an Enterprise environment
• Network diagnostics and troubleshooting capability including VLAN knowledge
• Mobile Device troubleshooting and configuration (
  Android and IOS
  )
• Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
• Intune/Azure AD experience
• Identity management including multifactor authentication setup
• PC migration
  , application installation, and data copy
• Service NOW incident and request management

• Bachelor’s degree preferred, Associate’s degree acceptable with relevant experience.
• Equivalent work experience considered.

• Strong customer service and ability to interact with users of varying IT skill levels.
• Accountability, multitasking, and professional judgment.
• Excellent written and verbal communication (translate technical resolutions into business language).
• Ability to work effectively in global, multi‑cultural teams.