More jobs:
Service Manager
Job in
Walpole, Norfolk County, Massachusetts, 02081, USA
Listed on 2026-10-12
Listing for:
Colonial Group
Full Time
position Listed on 2026-10-12
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
- Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
- Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
- Oversees a staff of diesel technicians and administrative staff
- Able to recognize warranty failures, warranty claims and process of warranty recovery
- Manage service requests of commercial truck leasing customers with urgency and professionalism
- Develop and manage relationships with vendors and customers
- Assist management team in preparing an Annual Business Plan and Budget.
- Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
- Assist with other projects as needed
- Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
- Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
- Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
- Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
- Develop, communicate, and enforce established company safety policies and procedures.
- Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
- Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards
- Create and maintain positive relationships with all customers.
- Maintain minimum 90% Customer Retention Rate.
- Investigate and establish course of action for customer maintenance issues and problems.
- Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
- Implement and monitor shop productivity measures.
- Create shop environment that assures cleanliness, safety, and customer focus.
- Develop, implement, and promote service training.
- Assist in collection of past due invoices as needed.
- Handle all customer, employee, and vendor issues in a professional and courteous man
- Consistent track record of successfully meeting and exceeding sales goals
- Minimum high school diploma or GED equivalent required
- Minimum 5-7 years of automotive/trucking management experience
- Valid driver's license and satisfactory Motor Vehicle Report (MVR)
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