Surgical Services Coordinator

# Surgical Services Coordinator Legal Address - Walpole, MA 02081## Overview Salary Range $27.00 - $30.00 Hourly Position Type Full Time## Description
** Who we are
** Tufts V.E.T.S. is a multispecialty emergency and critical care hospital in New England and a VECCS Level 1 certified facility. As an affiliate of the Cummings School of Veterinary Medicine at Tufts University, we bring learning and collaboration into a busy clinical setting. We’re committed to exceptional patient care, strengthening the human-animal bond, and building a workplace where diversity and inclusion are priorities.

We’re looking for a Surgical Liaison who enjoys connecting with clients, supporting patient care, and working closely with a collaborative surgery team.
** What you’ll do
*** Help clients feel informed and supported throughout their time with the surgery department.
* Create treatment plans with the clinical team and review anticipated care, costs, and changes with clients.
* Take primary responsibility for surgical charge capture and invoice updates, ensuring services and supplies are recorded accurately.
* Provide operating room updates as directed by the surgery team.
* Coordinate and assist with discharges, reviewing approved home care instructions, medications, and follow-up plans.
* Complete 24-hour postoperative check-in calls and promptly communicate client concerns to the surgery team.
* Assist surgeons in exam rooms and help with sample collection, including phlebotomy, within your training and hospital protocols.
* Support patient care through husbandry and safe restraint as needed.
* Document client communications and scan records, consent forms, and completed anesthesia sheets into the appropriate patient record.
* Work alongside our current Surgical Liaison and hospital teams to support daily department needs.
** Your schedule
** Monday through Friday, 9:30am–6pm. This is an in-hospital position and is not eligible for remote work.## Qualifications
** Who you are
*** Minimum of three years of experience as a veterinary technician required. CVT preferred.
* Experience in surgery or an emergency and specialty hospital preferred.
* Strong knowledge of veterinary terminology and the ability to clearly communicate treatment plans and discharge instructions.
* Excellent client service skills, with a compassionate and professional approach to sensitive conversations.
* Strong attention to detail in charge capture, invoice review, and medical record documentation.
* Ability to prioritize responsibilities and adapt to changing needs in a fast-paced clinical environment.
* Effective communication and teamwork skills, with the ability to collaborate across hospital departments.
* Experience using electronic medical records and the ability to learn new software systems.
** Working conditions
** Work involves periods of standing, walking, and sitting, with possible exposure to unpleasant odors, noise, animal waste, bites, scratches, and contagious diseases. Patient handling and restraint are required as needed.
** Physical requirements
*** Lift and carry animals, with assistance from other staff members when lifting animals over 40 pounds.
* Walk or stand for extended periods.
* Frequently bend, stoop, kneel, and reach while assisting patients and performing job duties.