Server AL​/MC-

Position: Server AL/MC-FT

New Pond Village, 180 Main Street, Walpole, Massachusetts, United States of America

Job Description

Posted Tuesday, December 9, 2025 at 5:00 AM

Server Department

Dining Services

Date Revised

7/24/2024

Reports To

Dining Room Manager

FLSA Status

Non-exempt

Job Code

6007

Job Summary

The Server serves food and beverages to residents in accordance with established Benchmark policies and procedures. S/he performs duties under the direction of the Dining Services Director, to assure that quality food service is provided to meet the needs of the residents.

• Advises supervisor when supplies diminish for reorder
• Communicates effectively with supervisor and kitchen staff
• Takes food and beverage orders from residents and serves meals on a timely basis that are both presentable and appetizing in appearance.
• Sets up and delivers meal trays and food carts to the dining room as instructed.
• Handles requests from residents who require assistance with meal selection or have specific needs.
• Serves well-presented meals on a timely basis
• Sets up dining room for the next scheduled meal.
• Performs other general server duties as assigned.
• Assists in inventorying supplies.
• Obtains or replenishes necessary dining room supplies before the next scheduled meal.
• Follows safety regulations and precautions at all times.
• Follows established Infection Control procedures when performing daily tasks.
• Ensures that all food service areas are maintained in a clean and safe manner by assuring that necessary equipment and supplies are properly maintained.
• Reports all hazardous conditions and equipment to your supervisor.
• Reports all accidents to the Dining Services Director or the Executive Director.
• Disposes of food and waste in accordance with established policies.
• Assists in daily or scheduled cleaning duties
• Cleans tables, chairs, refrigerators and freezers, etc.
• Carries soiled dishes, cups, glasses, and utensils to proper storage areas.
• Keeps work areas clean, dry, and free of food, beverages, etc.
• Returns used food trays from food carts, dining room, etc., and delivers to the dishwashing area.

Education/Experience/Licensure/Certification

• High school diploma or equivalent.
• Previous dining room and server experience.

Required Skills/Abilities

• Must be able to interact effectively with residents and staff
• Must be able to follow written and oral instructions
• Must have knowledge of dietary procedures, as well as related Health Department regulations and guidelines pertaining to food service operations.
• Must be able to serve food and beverages for residents in a prompt and efficient manner.

Physical Requirements PHYSICAL JOB ANALYSIS

The principal duties and responsibilities are listed in the formal job description. This form is intended to provide a summary of the physical demands of the job.

Frequency

Unanticipated

Seldom

(1-5% of time)

Occasional

(6-33% of time )

Frequent

(34-66% of time)

Constant

(67-100% of time)

LIFT/CARRY (OBJECTS) EQUIPMENT

Objects up to 10 lbs.

X

X

Objects 11-20 lbs.

X

X

Objects 21-35 lbs.

X

Ladders

X

Objects 36-75 lbs.*

X

Maintenance Equipment

X

Objects 76-100lbs.*

X

Tablets/Computers/Office

X

Vehicles/Driving

X

PUSH/ PULL FORCE
** ENVIRONMENTAL EXPOSURES

Wheelchair with Resident 10-50lbs.

X

X

Resident Lift Equipment 10-60 lbs.

X

X

2 Wheel Dolly/ 4 Wheel Cart 5-35lbs.

X

Extreme Heat

X

X

Extreme Cold

X

Dusty

X

POSTURES

X

X

RESIDENT MOBILITY ASSISTANCE

Standing

X

One/two person manual transfer (up to 35 lbs. lifting force per person)

X

Walking on even surface

X

Bed positioning (lateral movement of resident in bed)

X

Chair boosting (assisting resident to sit up in a chair)

X

Assist Walking with Gait Belt

X

ADDITIONAL CONSIDERATIONS

Crouching/Squatting

X

Physical Exams or Health Screenings (as required by state)

X

TB Test

Reach Above Shoulders

X

Annual Flu Shot

Reach Waist to Shoulders

X

COVID Vaccinations and Boosters

Reach Below Waist

X

Repetitive Arm Use

X

N95 Respirator (must be clean shaven such that any facial hair does not impact the respirator seal)

Repetitive Wrist/Hand Use

X

Exposure to House Pets

Hand grasping (power grip)

X

Exposure to Needles and Sharps

When working with our resident population, you may on occasion be exposed to certain risks related to medical conditions or progressive diseases such as Alzheimer's disease. These risks include communicable diseases as well as agitation and/or aggressive behaviors which may be verbal or physical. Because you are working so closely with the resident, you may be the target of this aggression.

Understanding that these behaviors are related to a medical condition and/or disease process and are not in any way personal, is key to maintaining dignity and respect for our residents in all avenues of care. Benchmark is committed to workplace safety, and to the extent there is any concern relating to safety hazards in the performance of the job, you should immediately report your concerns as directed in the Employee Handbook.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties,…