Medical Secretary - Gastroenterology Job Walsall area,England UK,Administrative/Clerical

Job overview

The Division of Medicine has a vacancy for a full–time medical secretary to work within the Gastroenterology department.

We are looking to recruit someone who can provide comprehensive medical secretarial cover with strong personal organisation, well‑developed communication skills and the ability to prioritise workloads and juggle ever‑changing priorities in a fast‑paced environment.

Main duties of the job

Provide comprehensive secretarial and administrative support, including typing of clinic letters, handling first‑line enquiries from patients, relatives and staff, and coordinating waiting lists and clinics for an assigned group of clinicians.

Detailed job description and main responsibilities

Provide a comprehensive medical audio and word‑processing service to the clinical team, including typing clinic letters, minutes of meetings, discharge summaries and medico‑legal reports.

Obtain medical notes to assist the clinical team with appointment management, keep track of referrals, and ensure patients are reviewed promptly with appropriate follow‑up arrangements in line with the patient pathway.

Answer the telephone promptly and politely; call patients where appropriate using tact, discretion and empathy in all situations.

Liaise with patients and relatives, providing routine information (e.g., about appointments or clinic information) which may require tact and persuasive skills or where there are barriers to understanding.

Person specification Experience

Excellent knowledge of Microsoft Office programmes (Word, Outlook, Excel, PowerPoint)
Experience working in an NHS office environment
Experience dealing with non‑routine issues such as problem solving and developing alternative or additional administrative procedures
Experience of planning and organising events such as MDTs and case conferences
Understanding of RTT targets

Skills

Able to use own initiative and work with limited supervision, managing and prioritising own workload
Accuracy in maintaining computerized and manual filing/documentation systems
Ability to supervise and motivate secretarial support staff
Excellent interpersonal and communication skills

Knowledge

Advanced knowledge of specialist medical terminology and secretarial procedures, many of which are non‑routine
Understanding of trust internal policies as appropriate
Clear understanding of confidentiality and data protection issues
Knowledge of internal PAS system

Benefits

In addition to an attractive salary, we offer a variety of benefits, including salary sacrifice scheme, car leasing scheme, on‑site staff accommodation (subject to availability), the ability to retain an NHS pension (where applicable) or join an alternative scheme, and opportunities to develop and implement your expertise in an encouraging yet challenging environment.

Diversity and inclusion

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are under‑represented at senior level. We value diversity within our Trust and are committed to achieving equality in our recruitment.

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