Extra Care Services Administrator West Midlands

Overview

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing quickly and constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us. As Extra Care Services Administrator, you will provide administrative support to ensure the smooth running of the scheme, covering a wide range of responsibilities across care and housing. You will be responsible for supporting the scheme to maintain 100% compliance and a fantastic resident experience. As the first point of contact for our residents, excellent customer service skills are a must, ensuring residents feel heard, supported and trust that any requirements are managed effectively and efficiently.

You will also handle financial administration, including payroll and invoicing, requiring a keen eye for detail and the ability to multitask and prioritise your workload. Strong IT skills are required; you will update and maintain multiple systems. Supporting the Extra Care Services Manager, you will take minutes at meetings, monitor compliance targets and create resident letters and scheme documentation. You should have a continuous‑improvement mindset, looking for ways to work smarter, not harder.

• Experience in an administrative role with exposure to payroll, invoicing, and compliance processes
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Proficiency in handling sensitive information and maintaining confidentiality.
• Basic knowledge of financial administration, such as banking and budgeting
• Level 3 Business Administration or equivalent is desirable

• Blue Light Card discount
• holiday trade scheme
• Occupational Sick Pay
• Occupational Maternity Pay and more
• 9‑day fortnight providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.