Outpatient Receptionist

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for two enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ Level 2 minimum or have equivalent experience in a receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

The post holders will have responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in Care Flow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

Good standard level of education (2 GSCEs or equivalent). NVQ level 2 in Customer Service (or equivalent).

• Dealing with patients/general public face to face or working in a customer focused environment.
• Using Patient Administration System (desirable) to input and update personal data.
• Working as part of a team in a busy environment.

• Numeracy skills and attention to detail.
• Excellent keyboard, IT and administrative skills.
• Good customer care and verbal communication skills.
• Equivalent level of knowledge gained through experience.

• NVQ 2 or higher in Customer Services/Administration
• MS Word Qualification

• Experience using NHS systems
• CLAIT/CLAIT PLUS

• NHS experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.