Receptionist, Administrative​/Clerical

The vacancy is based at Stroud Practice, Bentley Health Centre

Stroud Practice is an established GP practice and has a part time-full time vacancy for reception/administration roles.

We offer an exciting opportunity to be part of a dynamic, forward thinking team committed to offering a welcoming and efficient service to our practice population.

30 hours available Monday to Friday

Hours will include mornings; afternoons and all day shifts between the hours of 8.00am 6.30pm

National Minimum Wage/National Living Wage, negotiable dependent upon experience

Your duties will include reception, prescription processing,telephone enquiries, general administration including clinical coding, summarising, secretarial cover and data input to support the Quality and Outcomes Framework and enhanced services. You must have IT skills including Word and Excel. Previous experience and knowledge of EMIS Webis desirable. This is a busy patient led environment that is constantly changing therefore you must be able to workunder pressure, have the ability to prioritise your workload and solve problemswithin your area of work.

You must be interested in learning new skills and taking on new challenges. You should be able to work as part of a teamand be able to communicate effectively in a diplomatic and sensitive way.

Stroud Practice is a forward thinking practice. Our team consists of 1 GP Partner, 5 GP's, 3 Practice Nurse's and a Healthcare Assistant. The clinical team is supported by a hardworking, efficient and friendlyadministrative team.

Main Purpose

Firstpoint of contact for the practice either face to face or on the telephone

Toprovide a comprehensive and effective reception and administrative service tothe practice and contribute to it running efficiently.

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Provide additional cover when required by the practice

Main Reception and Administration Duties

Front of house reception duties

Data input

Call and recall of patients

Opening up/locking-up of practicepremises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointmentssystem

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuringcallers are directed to the appropriate healthcare professional

Processing and distributing incoming (andoutgoing) mail including postal and electronic mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing prescriptions, acute, repeat,private in accordance with practice guidelines

Medical Record Administration; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agenciesand providers

Signposting patients to the appropriate service

Providing clerical assistance to practice and associated staff as required, including referral processing,administration, filing, photocopying and scanning

Workflow Administration including tasks,document management, GP2GP, medicines management, referral management, Testrequests and SCR

Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundryitems

Liaise with the Practice Manager fororder or purchase requirements

Extracting notes for all surgerieswhether for open surgery or appointments

Answering the telephone and conveyingmessages

Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescriptionrequests

Sorting the mail

Photocopying insurance medicals and reports and maintaining record book and files thereof

Maintaining a log of telephone messages

Filing results and any other relevant documents in patients' notes and refiling notes after use

Maintenance of patients' notes includingstarting a new wallet when required and dividing the contents in a logicalmanner

Charging patients the appropriate amountfor private work, providing a receipt to the patient and recording the chargein the Petty Cash book

Helping with the sorting of filing in newmedical records in order that they are in the form used in the Surgery

Maintaining a record of daily lab tests,both outgoing and incoming, in a manner suited to the needs of the Practice

NHS Mail

Task List

Clearing and re-stock consulting rooms as required

Dealing with clinical waste

Main Administration Task

Clinical Coding

Summarising medical records

QOF/CQC/LCS Administration

General Administration

Assist with GDPR Requests

Assist with the referral process

Assist with private letters and…