Clerical officer

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Main area Administrative and clerical Grade band 3 Contract Permanent Hours Job share - 22.5 hours per week (x3 shifts - 7.5hrs per day) Job
-COMMUNITY-8138066

Site Short Heath health centre Town walsall Salary £25,760 - £27,476 pro rota Salary period Yearly Closing 10/08/2026 08:00

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills with previous clerical experience in a healthcare environment to join our team.

The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the Community Neuro rehabilitation team and Fracture Liaison service working within a small pool of admin.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.

Previous Applicants need not apply

To provide efficient, effective and comprehensive administrative support to the team leader and the Community Neuro rehabilitation Team (CNRT) and Fracture Liaison service to enable the team to work at their most effective and support in the delivery of high quality care to patients.

To maintain Walsall Healthcare NHS Trust values in all aspects of the job.

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Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.

Receive, process, and register patient referrals onto the electronic patient record system in a timely and accurate manner

• Provide clerical support as required and/or as assigned.

Transcribe clinical documentation from the Dragon speech recognition system, ensuring accuracy, timely completion, and appropriate upload to electronic patient record systems

• Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards.

Manage patient record filing systems, ensuring documentation is stored accurately and readily accessible to authorised staff.

• Process detail relating to patients and staff promptly and accurately and in an organised manner.
• Entering appointment details or other job related data into…