Switchboard Operator

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Main area Switchboard Operator Grade NHS AfC:
Band 2 Contract Permanent:
Part time / Unsocial hours (rota) Hours

• Part time
• Flexible working

Site Manor Hospital Town Walsall Salary £25,272 per annum, pro rata Salary period Yearly Closing 29/10/2026 23:59

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

We seek a professional with switchboard experience, proficiency in written English and interpersonal skills. Candidates should be adept at digital switchboard operation and possess strong communication and computer abilities.

It is essential that candidates are flexible and able to cover additional shifts when staffing levels are low. It is expected that the successful candidate will work additional shifts on a regular basis.

What we are currently looking for are 1 part-time position:

1 x 22.5 hour shift working on a 2 week rota
Week 1 - Thursday 6 am - 2 pm, Friday 2 pm - 10 pm, Saturday 2 pm - 10 pm

Our switchboard operates 24/7, requiring flexibility to cover shifts, including nights and weekends, with a 24-hour notice period. You'll collaborate with a team and occasionally work solo.

Walsall Healthcare NHS Trust, a major local employer with 3,000+ staff, supports Flexible Working Arrangements and Race Equality, prioritising education, training, and development including a multi-professional education centre.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

The Switchboard Operator role will include:

- Operate and provide a complete telecommunications service using the computerised switchboard consoles

- Dealing with clients queries in a polite and professional manner, maintaining exceptional standards for customer service and upholding the Trust's professional image at all times.

- Managing telephone and email enquiries and maintaining accurate client records…