Elective Access Co-ordinator

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Main area Administration Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week (37.5 hrs per week) Job
-SURGERY-8299106-A

Site Manor Hospital Walsall Town Walsall Salary £25,760 - £27,476 per annum Salary period Yearly Closing 02/11/2026 23:59 Interview date 12/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Elective Access Team

1 x 37.5 hour post

Permanent

The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demandin conjunction with the Access Team leader.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

Mrs J Harris

ext 6835

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.
• Monitor scheduling mailboxes and process requests in a timely manner
• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.
• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader, to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
• To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the…