Access Administrator

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Main area Division of Surgery Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday
- Friday 08:30 - 17:00pm) Job
-Surgery-8334938-A

Site Walsall Healthcare Town Walsall Salary £25,272 per annum Salary period Yearly Closing 02/11/2026 23:59 Interview date 12/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

An exciting opportunity has arisen for x1 Access Administrator to support with the day to day running of a thriving Outpatient and Inpatient Access Team. The expectation of role is to work across multiple teams within an Outpatients setting and to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required

Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands. You must possess effective communication skills, able to work well under pressure and be a key team player

The working hours for this post are -

Monday
- Friday 9.00 am to Friday 5pm

To work in across the Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.

Use multiple systems to carry out work including Microsoft Office products

Using initiative to ensure that patients are booked in line with local and national access targets

Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager

To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and…