Admissions Caseworker

Walsall, United Kingdom | Posted on 22/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To provide high-quality administrative and casework support within the School Admissions Team, ensuring admissions applications are processed accurately, efficiently and in accordance with statutory requirements, policies and procedures.

The postholder will manage a varied caseload of admissions applications, provide advice and guidance to parents, carers and schools, and maintain accurate records to support the effective delivery of the Council's Admissions Service. The role requires excellent organisation, attention to detail and the ability to work within a fast-paced environment while managing competing deadlines.

• Process school admissions applications in accordance with relevant legislation, policies and procedures.
• Manage an allocated caseload of admissions applications and enquiries.
• Assess applications and verify supporting documentation and evidence.
• Ensure decisions and actions are completed within required timescales.
• Monitor case progress and proactively manage deadlines.
• Maintain accurate case records and admissions databases.
• Act as a point of contact for:
  Parents and carers, Schools, Educational settings, Internal departments, External stakeholders.
• Respond to enquiries by telephone, email and written correspondence.
• Provide clear advice and guidance regarding admissions processes and procedures.
• Handle sensitive and confidential information appropriately.
• Deliver excellent customer service in challenging or complex situations.

• Prepare reports, correspondence and case documentation.
• Update and maintain case management systems and records.
• Ensure all information is recorded accurately and in a timely manner.
• Support administrative and project-related activities within the service.
• Assist with data collection and performance monitoring activities.
• Contribute to service improvement and process development initiatives.

• Work collaboratively with colleagues to support service delivery.
• Support the wider Admissions Team during peak periods.
• Adapt to changing priorities and workloads.
• Contribute positively to a busy and fast-paced team environment.

• Previous experience within administration, casework, customer service or a similar office-based role.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Experience managing a workload with competing deadlines.
• Excellent written and verbal communication skills.
• Experience handling confidential and sensitive information.
• Good IT skills including Microsoft Office applications.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Resilient, flexible and able to work under pressure.
• Experience with in education admissions or school admissions services.
• Experience with in Children's Services or Local Government.
• Experience using case management systems.
• Experience…