Service Coordinator

Service Controller

Are you an organised scheduler, coordinator, or service administrator who thrives in a fast-paced environment?

We're looking for a Service Controller to become the central point of a busy service operation, coordinating engineers, managing customer enquiries, and ensuring service activities run smoothly and efficiently.

• Planning and scheduling engineers' daily workloads
• Responding to customer breakdowns and service requests
• Coordinating urgent call-outs and planned maintenance visits
• Updating job records and maintaining accurate service information
• Liaising with customers, engineers, and internal departments to deliver excellent service
• Producing reports and supporting operational performance

• Previous experience within Service Coordination, Scheduling, Planning, Resource Planning, or Dispatch
• Strong organisational and multitasking skills
• Excellent customer service and communication skills
• Good IT skills, including Microsoft Office
• Ability to remain calm under pressure and adapt to changing priorities
• Proactive and solutions-focused approach

Experience as a Service Controller, Service Coordinator, Scheduler, Resource Planner, Dispatch Coordinator, Maintenance Planner, Fleet Coordinator, Operations Coordinator, or within a customer-focused engineering support environment would be highly beneficial.

• Up to £30,000 DOE
• Private Healthcare
• Pension Scheme
• Generous Holiday Allowance
• Stable and growing business
• Excellent career development opportunitie