Ward Clerk Arrivals Lounge

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Main area Arrivals Lounge Receptionist/wardclerk Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday
- Friday 06:30am - 14:30pm) Job
-SURGERY-8307115-A

Site Walsall Manor Hospital Town Walsall Salary £25,272 per annum Salary period Yearly Closing 06/11/2026 14:00 Interview date 24/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Walsall Manor Hospital are pleased to offer a
permanent post for a ward clerk on our busy Arrivals Lounge. As a key member of the ward team you will be responsible for providing administrative, clerical and reception duties to support the staff and service users. Ensure patients details are recorded accurately on our IT systems and deal with telephone enquiries in a professional manner. You will also be required to work on the Reception Desk so a friendly
and welcoming demeanour and calmness under pressure are essential for this role. A can-do attitude are
also absolutely vital for this post as you will need to be approachable and keen to learn any new processes
on what is a critically important area of the hospital.
The role is fixed shifts Monday - Friday commencing from 6:30am - 14:30pm to meet the demands of the service.

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone
and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying
out all duties
Escalate patient queries, capacity problems and general issues to the role’s line manager
or relevant clinical staff as appropriate
Patient Care:
To welcome and assist patients, relatives and visitors on arrival to the ward and inform
appropriate staff. This may require acting with resilience to deal with sometimes distressed
patients and relatives in a professional and empathetic manner
Organising and Planning:
Ensure that all clinical results and other clinical information are accurately filed in the
patient notes and that patient notes are up to date and maintained according to the
relevant Trust standards
Ensure patient records are appropriately received and transferred and trace all notes into
and out of the ward
Prepare patient notes for coding within the relevant deadlines set by the coding team
To carry out associated clerical duties, for example maintaining accurate filing systems,
photocopying, receiving and distributing post, diary…