Ward Clerk Arrivals Lounge

This permanent ward clerk post sits on the Arrivals Lounge at Walsall Manor Hospital, within Walsall Healthcare NHS Trust. The work is administrative and clerical, covering reception duties, recording patient details accurately on IT systems, handling telephone enquiries and keeping patient notes filed, traced and ready for coding. The post is distinct for its fixed early shifts, Monday to Friday from 6:30am to 2:30pm, and for working the reception desk in a busy area.

Fit depends on a calm, welcoming manner under pressure and comfort with data entry.

• Liaise with patients, clinical staff, GPs and Trust support staff in person, by phone and email
• Welcome and assist patients, relatives and visitors on arrival, informing staff and handling distressed people with empathy
• Work the reception desk
• Record and check patient details on arrival, pulling data from internal and external PAS to keep patient flow data real time
• Enter data accurately on computerised systems and answer telephone enquiries professionally
• Keep clinical results and patient notes filed, up to date and traced in and out of the ward
• Prepare patient notes for coding by the coding team's deadlines
• Escalate patient queries and capacity problems to the line manager or clinical staff
• Review discharge paperwork and book follow-up appointments under the Patient Access Policy, arranging transport and interpreting
• Clerical duties: filing, photocopying, post, diary management and scanning notes
• Support in major incidents, attend meetings, take part in audits and train new team members
• Order stationery and essential items per Trust policy, and check email daily

• Good standard level of education, 2 GCSEs or equivalent
• Equivalent knowledge gained through experience

• Experience of dealing with patients or working in a customer-focused environment
• Experience of using IT systems and data input

• Good keyboard, IT and administrative skills
• Good communication skills
• Working as part of a team

• NVQ level 2 in Customer Service or equivalent