Business Analyst

Description

The Business Analyst is a trusted partner to senior leadership, aligned to a specific area of the business and embedded within it. Working side by side with the Managing Director and Commercial Director day to day, their core purpose is to understand how the area really works and to find and unlock opportunities across people, process and systems.

Department: IT

Location:

Walsall

Compensation: £45,000 - £55,000 / year

• Work side by side with the Managing Director and Commercial Director day to day, as part of their team and a dependable point of contact for improvement and change.
• Translate strategic and commercial objectives into practical, deliverable pieces of work.
• Work directly with clients to support the delivery of our contracts, understanding their requirements and representing their needs within the business.
• Build strong, trusted relationships at every level — from front‑line operational teams to executive leadership, and externally with clients and contract partners.
• Facilitate workshops, interviews, and working sessions to draw out needs, resolve conflicting priorities, and build consensus.
• Communicate clearly and confidently, tailoring the message to the audience — from detailed working documents to concise executive summaries.

• Take time to understand how the area operates end to end, building a clear picture of where value is created and where it is lost.
• Proactively identify opportunities to improve, looking through three lenses:

• People – how teams are organised; where capability, capacity, roles, or ways of working could be strengthened; and where effort is duplicated or misdirected.
• Process – where processes are inefficient, inconsistent, manual, or carry unnecessary risk, and how they could be simplified or redesigned.
• Systems – where better use of existing systems and data, or new technology, could remove friction, save time, or unlock growth.

• Build the case for change - quantifying the benefit, the effort, and the priority so leadership can make informed decisions.
• Recognise that many of the best opportunities are non-technical, and pursue improvement wherever the value lies, not only where a system is involved.

• Analyse current (“as-is”) processes to identify inefficiencies, risks, gaps, and opportunities for improvement.
• Design and document improved (“to-be”) ways of working that deliver measurable benefit.
• Produce clear process maps, procedures, and supporting documentation.
• Support the implementation of process changes, ensuring they are understood, adopted, and embedded across the business.
• Track and measure the impact of process changes against agreed outcomes.

• When a business need calls for technology, act as the route into IT and systems delivery — the first point of contact for capturing what the area needs.
• Elicit, analyse, challenge, and prioritise requirements from stakeholders across multiple functions.
• Distinguish clearly between business needs, user requirements, and solution constraints.
• Translate requirements into clear, well‑formed inputs for Product Owners, maintaining traceability from business objective through to delivered outcome, so nothing is lost between the business and delivery teams.

• Help coordinate and manage work with third‑party suppliers, vendors, and contract partners.
• Ensure external work is clearly scoped, aligned to business priorities, and delivering the intended value.
• Act as a joined‑up point of contact between the business, IT, and third parties, keeping activity visible and on track.

• Support the rollout and implementation of new systems and solutions across the organisation.
• Assess the impact of change on people, processes, and ways of working.
• Develop and support change and adoption activity, including communications, training material, and readiness assessments.
• Help teams transition smoothly through change, managing resistance and building buy‑in.
• Ensure the business is prepared, supported, and confident ahead of…