Senior Complaints & CX Coach; Digital Transformation
Listed on 2026-10-11
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Business
Change Management
Walsall Council seeks a Senior Complaints Co-ordinator to join a newly centralised team within the Customer Experience Centre (CXC). You will lead on complex complaints, coach staff, and drive improvements while embracing digital transformation planned for 2026.
The post supports residents with fair, empathetic, and evidence-based responses. You'll work across services, handle sensitive casework, and deliver timely MI to senior leaders.
As a Senior Complaints & CX Coach (Digital Transformation), you will play an important part at Walsall Council in Walsall, England, United Kingdom.
All applications are reviewed carefully by our team.
The position is based in Walsall, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 32.000 - 45.000.
We aim to respond to suitable candidates as soon as possible.
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