Customer Service Administrator

Customer Service Administrator

Location:

Brownhills
Pay: £12.25 per hour (£27,072.50 per annum)

Hours:

Monday to Friday | 8:00am – 5:00pm (42.5 hours per week)

Contract:

12-week Temporary to Permanent

We are currently recruiting a Customer Service Administrator for a well-established business based in Brownhills. This is a full-time opportunity within a busy, supportive customer service and sales team, offering a clear pathway to a permanent role following a successful 12-week temporary period.

The position will initially be payrolled through Hariley Solutions during the temporary phase, before transferring to a permanent contract directly with the company.

Key Responsibilities:

* Accurately processing customer orders received via email

* Responding to customer enquiries via email, telephone, live chat and social media

* Monitoring orders, chasing deliveries and providing accurate lead times for back orders

* Investigating and resolving delivery issues and order discrepancies

* Handling customer complaints in a professional, empathetic manner

* Liaising with internal departments, including technical and product teams, to resolve queries

Requirements:

* Previous experience in a customer service or administrative role is essential

* Strong written and verbal communication skills

* Highly organised with excellent attention to detail

* Ability to manage multiple tasks in a fast-paced environment

* Confident using CRM systems or similar customer service platforms

* A positive, proactive team player with a solution-focused approach

Additional Information:

* Weekly pay during the temporary period

* Holiday pay accrued while temping

* Clear route to a permanent contract after 12 weeks

* On-site parking available

* DBS check required for the successful candidate

If you’re passionate about delivering excellent customer service and are looking for a long-term opportunity within a friendly, fast-paced business, we’d love to hear from you.

Apply now or contact us for more information