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Customer Service Rep

Senior Complaints Advisor — Lead, Coach & Transform

Job in Walsall, West Midlands, WS1, England, UK
Listing for: We Manage Jobs(WMJobs)
Full Time position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
A local council in Walsall is seeking a Senior Complaints Advisor to enhance the complaints process and mentor colleagues. This role involves handling complex complaints and improving the use of digital channels. The ideal candidate will have strong communication skills and experience in customer service or public sector environments. This position offers flexible working arrangements and excellent benefits, contributing significantly to the community's well-being.
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Position Requirements
10+ Years work experience
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