Team Leader, Customer Service​/HelpDesk

Job Title:

Team leader

Location:

RAC House

Hours:

Shift Rota 6 on 3 off hours between 8am-6pm Salary: £27,295.34 per annum + £150 per month shift allowance Benefits: 22 days holiday, increasing to 27 plus bank holidays Free onsite parking Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates

The Role:

You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light. Customer service and supervisor experience is preferable but not essential, full training will be given. This is an office-based role.

Responsibilities: