Customer Service Advisor

Overview

Customer Service Advisor — Based in Aldridge, Walsall (WS9). Offering £12.82 per hour, paid weekly — every Friday. Full time, 37.5 hours per week — Temporary contract until May 2026.

We are recruiting a Customer Service Advisor to join the friendly and supportive team with our client, a leading UK supplier of safety and workplace products. This is an excellent opportunity for someone who enjoys customer interaction, problem solving, and a varied, admin-focused role.

As a Customer Service Advisor
, you will be the first point of contact for a small portfolio of customer accounts, ensuring they receive accurate, efficient, and friendly support. This role is primarily email based (around 70%), with some phone interaction where needed.

• Providing proactive updates on deliveries, order changes, and general customer queries
• Liaising with warehouse and dispatch teams to monitor stock and resolve delays
• Completing general administrative tasks and data entry
• Inputting detailed product information into systems (e.g., workwear sizing, colours, branding, materials)
• Ensuring accuracy when handling manual system updates

Note:

This is not a traditional order-processing role — customers place orders online themselves.

You will receive two weeks of structured on-the-job training
, including:

• A day in the warehouse
• A day on the trade counter/shop floor
• A day shadowing a driver
• Office-based training with a buddy to learn systems, admin processes, and call handling

The company provides excellent support to help you settle into the role confidently.

• Has previous experience within a customer-focused role, ideally business to business based, but we are open to experience
• Has strong administration ability and IT skills
• Enjoys helping customers and problem-solving
• Has strong attention to detail
• Likes a varied role with both customer contact and back-office tasks
• Thrives in a supportive, team-focused environment
• Is reliable, a quick learner and eager to be a strong representative of the business

• Full time - 37.5 hours per week
• Monday-Friday
• 8.30am-5pm with 1 hour unpaid lunch break

JDRCC We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Business in relation to this vacancy.