Customer Service Coordinator

Customer Service Coordinator
Aldridge
£27,000 - £31,000 DOE | Permanent | Full Time

Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience?

We’re recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator.

This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution.

What you’ll be doing :

Managing customer enquiries across phone, email, and digital channels
Processing customer orders accurately and efficiently
Chasing deliveries, managing lead times, and resolving order-related queries
Handling complaints, returns, credits, and escalations professionally
Supporting online customer order platforms and digital sales channels
Liaising with internal teams including operations, logistics, and customer support
Helping improve service processes and customer experience standards

What we’re looking for:

Previous customer service experience within a fast-paced environment
Strong order processing, customer coordination, or customer support experience
Excellent communication skills with a confident and professional approach
A proactive, solutions-focused mindset with the ability to manage customer issues through to resolution
Strong organisational skills and attention to detail
Exposure to online ordering systems / digital customer platforms would be advantageous
Experience supporting both business and consumer customers would be beneficial
Previous experience mentoring or supporting colleagues is welcomed but not essential