Motability Customer Service Specialist - Part Time

Motability - Customer Service Specialist

Location:

RAC, Walsall

Contract:

Part-Time | Permanent

Hours:

25 hours per week | Fully Office Based

Salary: £13,256.53

Shifts:

Various

We’re looking for caring and confident individuals to join the Motability Team as a Customer Service Specialist, on a part-time basis.

In this role, you’ll be the first point of contact for Motability customers experiencing vehicle breakdowns. Many of our customers have complex needs, so your ability to listen, reassure, and act quickly is essential.

You’ll play a vital role in making sure our customers get the right help, as quickly as possible.

• Handle breakdown calls efficiently Answer customer calls promptly, meeting key performance targets.
• Log accurate information Capture important details such as location, vehicle issues, and customer needs to support quick assistance.
• Reassure customers Provide calm, clear, and empathetic support during what can be a stressful situation.
• Support effective triage Gather the right information to help determine the best response - whether that’s an RAC patrol or a mobile mechanic.
• Keep systems up to date Ensure all information is recorded accurately to avoid delays or errors.
• Work as part of a team Collaborate with colleagues and technical teams to ensure the customer gets the right support quickly.

• Strong customer service skills with a friendly and empathetic approach
• Proven experience within a Contact Centre environment
• Excellent communication skills - clear, calm, and confident
• High attention to detail and accuracy
• Comfortable using IT systems and Microsoft Office

• Full training and support provided
• A role where you can make a real difference to people’s lives
• A supportive, team-focused environment
• Opportunities to learn and develop

• Eligibility for our bonus scheme
• 23 days holiday + bank holidays, rising to 25 with service (pro-rata)
• RAC Group Personal Pension scheme (up to 6.5% matched contributions)
• Family leave support and flexible working options
  24/7 confidential personal support service for you and your household
• Car salary sacrifice scheme (including EV options, after 12 months)
• FREE RAC Ultimate Breakdown Cover from day one
• Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more
• Automatic enrolment into our Colleague Share Scheme - Owning it Together, giving you a stake in RAC’s success