Customer Service Administrator

Job Title: Customer Service Administrator

Location: Brownhills

Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week)

Pay Rate: £12.71 per hour (£28,089.50 per annum)

Contract Type: 12-week temporary to permanent

We are currently recruiting for a Customer Service Administrator on behalf of our client based in Brownhills. This is a full-time opportunity within a busy and supportive customer service and sales team. You will be responsible for processing orders, managing customer queries, and ensuring a high level of customer satisfaction across various communication channels.

This role will start on a temporary basis for 12 weeks, during which time you will be payrolled through Hariley Solutions, the recruitment agency. After successful completion of the 12‑week period, the role will transition to a permanent contract directly with the company.

• Order Processing:
  Accurately input and manage customer orders received via email, ensuring all information is correct and actioned promptly.
• Customer Communication:
  Respond to customer service queries across multiple platforms – including email, phone, live chat, and social media.
• Delivery Management:
  Track orders, chase delivery updates, and provide accurate lead times for back orders.
• Issue Resolution:
  Investigate and resolve issues related to completed deliveries or order discrepancies in a timely and professional manner.
• Complaints Handling:
  Handle customer complaints politely and empathetically, ensuring every customer feels supported and valued.
• Internal Escalation:
  Liaise with internal departments (such as technical or product teams) to resolve specific queries or provide specialist support.

• Previous experience in a customer service or administrative position is essential.
• Strong written and verbal communication skills.
• Organised with excellent attention to detail.
• Ability to multi-task and thrive in a fast‑paced environment.
• Comfortable using CRM systems or similar customer service tools.
• A team player with a proactive, solution‑focused attitude.

• You will be payrolled by Hariley Solutions for the initial 12 weeks.
• Weekly pay via the agency.
• You will accrue holiday pay while temping through us.
• There is a clear pathway to a permanent contract following the successful 12‑week period.
• On-site parking available.
• Please note:
  
  a DBS check will be required for the successful candidate.

If you’re passionate about customer care and looking to join a friendly, fast‑moving business where your skills will be valued, this could be the ideal role for you.