Customer Service Advisor; Hybrid

Are you a confident communicator who enjoys helping customers, solving problems and keeping information organised?

A growing, service-focused business is looking for a Customer Service Advisor to join its busy customer support team. This is a great opportunity for someone with strong phone and email skills who enjoys working in a fast-paced environment and providing clear, helpful updates.

As a Customer Service Advisor, you will support customers with bookings, updates and general queries while helping ensure day-to-day work is completed smoothly and accurately.

This is a full-time role working 40 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm.

The role will be mainly office based during the initial training period, with the opportunity to move to a more hybrid working pattern once fully trained.

You will respond to customer queries by phone and email, provide accurate updates and make sure information is recorded correctly on internal systems. You will support with bookings, liaise with colleagues and external contacts, and help resolve day-to-day issues in a professional and timely way. You will also update spreadsheets and shared records, so basic Excel skills, including copying, pasting and entering information accurately, will be important.

You will be a friendly, professional and confident communicator with strong attention to detail. You will be comfortable speaking with customers on the phone, writing clear emails and working in a busy environment where priorities can change throughout the day. Previous customer service, administration or office-based experience would be helpful, but a positive attitude, willingness to learn and ability to stay organised will be just as important.

• Previous customer service, administration or office-based experience preferred
• Confident communicating by phone and email
• Strong written and verbal communication skills
• Good attention to detail and accuracy
• Comfortable working in a fast-paced environment
• Organised with good time-management skills
• Able to update systems and records accurately
• Basic Excel skills, including copying, pasting and data entry
• Positive, proactive and willing to learn
• Able to work independently and as part of a team

• Full-time role
• 40-hour working week, Monday to Friday
• Working hours between 8:00am and 6:00pm
• Hybrid working available after initial training
• Full training and ongoing support
• Career progression opportunities
• Supportive team environment
• Employee incentives and team events