Customer Service Advisor

Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. As part of this exciting opportunity you will process customer orders, promote tools available to customers, support & update customer regarding their orders and delivery status as well as providing first line support for technical queries from our customers.

• Answer customer calls within agreed Service Levels for the Door Hardware Group.
• Ensure that all calls taken are wrapped up at the end of each call.
• Provide support with orders on price hold, stock hold, credit hold and take ownership of these activities to ensure that we deliver the best service possible to our customers.
• Capture interactions on a CRM system, ensuring data captured is accurate and up to date.
• Resolve any complaints and escalate to Customer Services Manager where necessary to ensure a timely resolution is provided to our customers.

• Has experience working within a busy, customer focused environment.
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
• Is positive and friendly telephone manner.
• Has experience of using Microsoft office packages with good computer skills.
• Is confident and resilient with the ability to deal with conflict and difficult people.

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!