Hire Controller – Midlands

We are currently looking for a Hire Controller to join our busy hire desk team in Aldridge, Walsall.

As a Hire Controller you will be the first point of contact for our varied customer base, working alongside our existing hire team to support the Depot Manager in all day-to-day aspects of the business.

The role will be office based and comes with a competitive salary, 25 days paid annual leave plus Bank Holidays.

• Providing all customers with the same excellent levels of customer service throughout the hire process
• Dealing with customer enquiries and requests via phone and email
• Processing customer orders using rental software package
• Organising logistics for deliveries, collections and servicing
• Processing paperwork associated with hire contracts and the servicing of equipment
• Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard

We are looking for a well organised individual who;

• Has the ability to prioritise a variety of matters, as and when they arise, and deal with them in a professional and timely manner
• Can demonstrate high levels of both oral and written communication skills to forge strong internal and external relationships, across all levels of business.
• Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines
• Is able to thrive when both working as part of a team and as an individual
• Is proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
• Has good business awareness and attention detail in every aspect of their work