Claims Advisor

Home Serve is currently recruiting for Claims Advisors to join our busy and fast-paced Claims Department at our Walsall site (WS2 7BN
).

Salary: £28,000 per year, with opportunities to progress and build your career as you grow with Home Serve

Contract: Permanent, full-time (40 hours per week)

You’ll work 8.5-hour shifts within our operating hours of 7am to 10pm, Monday to Sunday (including Public Holidays), giving you variety and flexibility in your working week.

This is a fully flexible Contact Centre role, following a 12-week rotating shift pattern. We’ve designed our rota with work-life balance in mind, so you’ll have no more than:

• 2 out of 12 weeks where shifts finish between 8pm and 10pm
• 3 full weekends worked across the 12-week cycle

You’ll start your journey with us based full-time at our Walsall office during your probation period, giving you the opportunity to fully settle into the role and be supported by your team.

Once you’ve successfully passed probation, you’ll move onto our hybrid working model, currently 2 days at home and 3 days in the office. Wherever possible, we’ll also aim to schedule late shifts and weekend hours to be worked from home, helping you maintain a great balance between work and home life.

Who
is Home Serve looking for?

We’re looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you’ll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You’ll take the time to understand each customer’s needs, whether that’s progressing a claim or resolving a query, and aim to provide the right solution first time.

For example, if a customer’s boiler breaks down, you’ll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You’ll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you’ll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.

To join us as a Claims Advisor , you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

• Resilient - able to stay calm and professional in challenging situations

A great listener, who can understand what our customers need

Eager to learn all about our products and processes

Dedicated to providing excellent customer service

Detail-focused, so you can follow our processes correctly

Able to use a computer, so you can get to grips with our software and systems

• Someone who enjoys working in a fast-paced, supportive, and fun environment

We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.

What can Home Serve offer me?

• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice

Access to hundreds of discounts via ORB – Our Recognition & Benefits platform, plus interest-free tech purchasing , Salary Finance, mortgage advice, and more

Free Home Serve policy – giving you peace of mind at home

Pension scheme to support your future

Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme

Free onsite parking and great links to local public transport

Cycle to Work Scheme

• Free toast and refreshments to keep you fuelled throughout the day

With over 30 years’ experience in looking after UK homes, Home Serve is one of the country’s leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.

Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care.

If your CV is shortlisted, we will email to arrange a call with you to discuss your application further.

In-Person Interviews have begun, and if you are offered and accept the role, your induction training will start on 07 September 2026
.