DAFaid Incident Advisor

About The Role

DAFaid Incident Advisor

We’re excited to offer a full‑time opportunity for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.

This role is offered on a 6‑month Fixed-Term Contract

As an Incident Advisor, you’ll play a central role in our customer service operations, ensuring the smooth day‑to‑day running of the DAFaid Contact Centre. You’ll deliver exceptional service with a proactive and positive approach, consistently meeting customer needs and striving to exceed expectations.

This is a fantastic opportunity to make a real impact in a fast‑paced, customer‑focused environment.

Annual Salary: £26,509.50

• Deliver outstanding customer service via telephone, ensuring a responsive and high‑quality experience.
• Manage workloads effectively
  , showing initiative and attention to detail.
• Work independently and collaboratively to maintain service excellence.
• Communicate confidently with internal and external stakeholders at all levels.

• Proven Experience in a Contact Centre within a similar industry
• Strong attention to detail and ability to meet deadlines.
• Excellent keyboard and IT skills (Word, Excel, PowerPoint).
• Confident telephone manner and strong interpersonal skills.
• Assertiveness and professionalism in handling customer interactions.

• Eligibility for our performance‑based bonus scheme
• 23 days annual leave (plus bank holidays)
• Pension scheme with up to 6.5% employer contributions
• Life assurance cover (2x basic salary, up to 10x with flexible benefits)
• Family leave support and confidential wellbeing services
• Car salary sacrifice scheme (after 12 months), including electric vehicle options
• FREE RAC Ultimate Complete Breakdown Cover from day one
• Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success

We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.