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Senior Complaints Resolution Lead (High-Volume SLAs

Job in Walsall, West Midlands, WS1, England, UK
Listing for: Civic Recruitment Limited
Full Time position
Listed on 2026-08-11
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 28000 - 41000 GBP Yearly GBP 28000.00 41000.00 YEAR
Job Description & How to Apply Below
Position: Senior Complaints Resolution Lead (High-Volume SLAs)

Civic Recruitment Limited in Walsall, United Kingdom, is seeking a Senior Customer Complaints Coordinator on a 4-month contract. You will manage a high-volume caseload of customer complaints, delivering fast, accurate, and compliant resolutions within SLA guidelines.

The role requires exceptional attention to detail, strong multitasking, prioritisation, and effective communication across multiple channels in a regulated environment. A dynamic, target-driven environment is expected.

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Position Requirements
10+ Years work experience
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