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Customer Delivery Leader – Experience Center
Job in
Walsall, West Midlands, WS1, England, UK
Listed on 2026-08-21
Listing for:
Walsall Council
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Walsall Council is seeking an experienced Customer Delivery Manager to shape and lead the future of our Customer Experience Centre. You will oversee frontline customer services, drive performance and champion service improvement, supporting teams to deliver high-quality, customer-focused outcomes.
Lead multiple customer-facing teams including Corporate Complaints, Members' Enquiries, Council Tax and Clean & Green, using insights to improve services and journeys.
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