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Senior Customer Experience & Delivery Lead
Job in
Walsall, West Midlands, WS1, England, UK
Listed on 2026-08-22
Listing for:
WMJobs
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Walsall Council is seeking an experienced Customer Delivery Manager to lead the Customer Experience Centre and oversee frontline services. You will drive performance, champion innovation and ensure residents receive outstanding customer care.
The role involves leading several teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, with a focus on continuous improvement and high-quality outcomes for residents.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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