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Senior Customer Experience & Delivery Lead

Job in Walsall, West Midlands, WS1, England, UK
Listing for: WMJobs
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 56000 - 59000 GBP Yearly GBP 56000.00 59000.00 YEAR
Job Description & How to Apply Below

Walsall Council is seeking an experienced Customer Delivery Manager to lead the Customer Experience Centre and oversee frontline services. You will drive performance, champion innovation and ensure residents receive outstanding customer care.

The role involves leading several teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, with a focus on continuous improvement and high-quality outcomes for residents.

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Position Requirements
10+ Years work experience
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