Family and Multi-Agency Co-ordinator

Location:

Old Hall School, Bentley Lane, Walsall, WS2 7LU

Old Hall School – The Nest, Pinfold Street, Darlaston, WS10 8SY

Accountable to:
Headteacher, Head of School

Contract:

Full time (37 hours per week) Term Time only plus 1 week including 5 training days, Permanent contract.

8.00am – 4.00pm working hours

Salary:
Grade 6: points 18-23 - £27,944.38-£30,511.36 (£16.35-£17.85 an hour)

We wish to appoint a dedicated professional who has positivity, unconditional positive regard, and a passion for the pastoral support of those with complex Special Educational Needs, and their families.

We’re looking for a compassionate, proactive and resilient Family Liaison Officer to become a trusted link between our school, pupils and their families. You’ll work with families who may be experiencing challenges, helping them access the right support, strengthen their relationship with school and overcome barriers that could be affecting their child’s education, attendance or wellbeing.

This is a varied and influential role combining family support, safeguarding, attendance, multi agency working and direct pupil support. You’ll also act as a Deputy Designated Safeguarding Lead, making this an excellent opportunity for someone with strong safeguarding knowledge who wants to have a wider impact across a specialist school community.

This role should appeal to you if you are confident in your ability to combine knowledge and experience of pastoral support with empathy, care and kindness for children and families facing wide-ranging barriers in their lives.

Experience of working with families and professional agencies will be necessary for this role, alongside experience of attending multi agency meetings and family home visits.

Old Hall School is a specialist setting in Walsall providing education to young people at EYFS, Key Stage 1 and Key Stage 2, all of whom have a variety of SEND complexities. The post holder will be joining our vibrant team as we move forward and refine our excellence in nurturing, developing and shaping young lives.

You would be required to work at both of our school sites where necessary so would require a full UK driving licence.

• Are child‑centred, and demonstrate unconditional positive regard and sensitivity when working with vulnerable and complex learners and their families.
• Are an excellent communicator, able to build trusting, professional relationships with families, external agencies and school staff.
• Can approach sensitive conversations with compassion, discretion and appropriate professional boundaries.
• Understands the importance of attendance and family engagement in supporting educational outcomes
• Are trustworthy, proactive and self‑motivated, with a strong sense of responsibility and professional integrity.
• Have a strong understanding of safeguarding and the confidence to undertake Deputy DSL responsibilities across school.
• Are organised and able to maintain accurate, confidential records and case information.

Closing Date:
Friday 16th October – 12 noon

Interviews: WC 2nd November 2026

Start date:

As soon as possible

Old Hall School is committed to safeguarding and promoting the welfare of our students and young people. Our safeguarding and child protection policy can be found on our website

The successful applicant will therefore be required to complete an Enhanced DBS check. Old Hall will also complete a social media check as part of the recruitment process.

We encourage applications from all sectors of the community to reflect our diverse student population.