Field Service Technician

Overview

Our Client Xstrahl has manufacturing facilities in the UK and USA and operates globally through its international network of distributors. Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray Systems used in the treatment of cancers and dermatological disorders, as well as a pioneer in the development of advanced X-ray systems for pre-clinical radiation biology research.

They are looking for an entry-level Field Service Technician. This person is an organised and technically strong individual with a strong electronics and mechanical mindset who will be responsible for the installation, preventative maintenance, and breakdown / corrective maintenance for Xstrahl therapy and life science systems.

The individual will work from the UK office located in Brownhills, West Midlands, with occasional international travel required.

• Provide prompt and professional engineering support to Xstrahl therapy and research cabinet systems based in the UK with the occasional need to travel worldwide.
• To carry out installations including handover & acceptance testing.
• Fault diagnosis and defect correction.
• Complete CFR’S and customer tickets in line with company procedure.
• Maintain uptime of in-service equipment.
• Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.
• Carry out maintenance and system breakdowns on medical and life science systems completing reports on time per company procedures.
• Willing to travel domestically as well as internationally
• Travel expectancy is approximately 70%

• Must be able to communicate clearly and confidently the technical aspects of their work to physicists, scientists, and medical specialists.
• Strong written and verbal English language skills.
• BEng, MEng in a relevant field of expertise, or higher required.
• Good level of IT skills, with experience working with proprietary software as well as Windows OS and Office applications
• Good mechanical and electrical troubleshooting abilities
• Clean Driving License.
• Must be self-motivated, and able to work under pressure both individually and as part of a team.

Annual Salary: £25,000 - £28,000 depending on experience