Team Manager

Company Description PMG Karting World is a premier indoor karting venue based at 135 Bloxwich Rd, Walsall, United Kingdom, just minutes from Junction 9 of the M6. The venue is designed to offer some of the best karting experiences available, with high-quality facilities and professional staff. PMG Karting World caters to a wide range of guests, including private groups, corporate clients, and team events.

The company focuses on delivering a 5-star experience, making it an attractive destination for client entertainment and staff rewards. Team members are encouraged to help create a fun, safe, and memorable environment for every visitor.

Role Description The Team Manager is a full-time, on-site role based at PMG Karting World’s venue in Worcestershire. This role is responsible for overseeing daily operations on the track and in the customer areas, ensuring a safe, efficient, and enjoyable experience for all guests. Key tasks include managing and scheduling staff, coordinating race events and group bookings, monitoring safety procedures, and resolving customer issues in a professional manner.

The Team Manager will support staff training, maintain high service standards, and collaborate with leadership on improvements to operational processes and guest experience. The role also involves basic administrative duties such as reporting, stock oversight, and communication with suppliers or partners as needed.

Qualifications

• Experience in team leadership or supervisory roles in hospitality, leisure, or customer-facing environments, with the ability to motivate and support diverse staff.
• Strong customer service and communication skills, including conflict resolution and the ability to provide clear instructions to guests and team members.
• Operational and organizational skills, such as staff scheduling, task prioritization, event coordination, and attention to safety and compliance procedures.
• Basic administrative and problem-solving abilities, including record-keeping, incident reporting, and handling day-to-day venue issues calmly and efficiently.
• Ability to work on-site full-time, including evenings and weekends as required, and maintain a professional, approachable demeanor in a fast-paced environment.
• Previous experience in karting, motor sport, or activity-based venues is advantageous but not essential; a strong interest in leisure or sports is beneficial.
• Relevant qualifications or training in health and safety, first aid, or customer service are an asset.