Sales Coordinator

Sales Coordinator

The Role:

The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of BCS.

Key Responsibilities:

Sale Processing

Process customer orders and requisitions received.
Maintain communication with the customer for all information required to fully process orders.
Liaise with the procurement team, logistics team and stores team to ensure successful order completion.
Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress.

Customer Service

Ensure the level of service provided to BCS customers is of the highest standard and all communications maintained.
Queries and issues to be resolved promptly.
Daily monitoring of sales due for delivery with queries relating to stock, transport etc to be fed back to the customer.
Building relationships with customers through practicing the business’ values.

System and Process

Documents to be saved in the system folder structure for all correspondence.
Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule. Follow up returns to depot and investigate issues where required.
Investigate credit requests and feedback to management and accounts team where required.
Ensure processes are followed, providing management with feedback to assist with continuous improvement.
Maintain a high level of customer service to all times.

HSEQ

Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.
Report accidents and Positive Interventions using the correct methods.
Ensure the correct PPE is used in required areas.
Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc
Work in conjunction with HSEQ policies and procedures

Key measures & targets:

Reports;
Overdue sales, margin reports
Efficient management of the central mailbox
Credits raised relating to support services

Key relationships:

Internal sales team
Procurement team
Logistics team
Stores team
Department team leaders

Person Specification:

The successful candidate is likely to meet all of the following criteria:

Essential

Good administrative and organisational skills.
Computer literate
Ability to process a high number of enquires, calls and orders with excellent attention to detail
Good understanding of customer service expectations and excellent telephone manner
Able to communicate with a number of other teams to fulfil order requirements Desirable

Product knowledge or previous experience within construction or traffic management industry
System experience using similar SOP system to Insphire About BCS Group:

BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.

Manufacturing:
Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.

Extensive Stock Range:
Distributor of leading…