Senior Complaints Coordinator — Hybrid & Impact-driven
Listed on 2026-10-10
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Entertainment & Gaming
Customer Service Rep
Walsall Council in the United Kingdom is recruiting a Senior Complaints Co-Ordinator to join the centralised Customer Experience Centre. The role focuses on handling complex complaints, coaching colleagues, and driving service improvements across teams in a hybrid 37-hour week.
You’ll shape digital processes, use Genesys and AI Agents to triage requests, and provide MI to senior leaders. The post includes flexible working, generous leave, pension and training opportunities.
Consider building your career as a Senior Complaints Coordinator — Hybrid & Impact-driven at Walsall Council.
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This posting is for the Senior Complaints Coordinator — Hybrid & Impact-driven role at Walsall Council, based in Walsall, England, United Kingdom.
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