Collection Assistant

Income Collection Assistant

Location:

Civic Centre, Walsall, WS1 1DA
| Pay Rate: up to £15.31 per hour (PAYE depending on experience) |

Contract:

Temporary basis, 3‑6 months, with potential to extend |

Hours:

37 hours per week, Monday to Friday | 3 positions available

You will support the collection of outstanding income while delivering a professional and customer‑focused service. Your responsibilities include managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.

• Recover outstanding income owed to the Council through effective credit control and debt recovery activities
• Contact customers via telephone, email, and written correspondence to secure payment
• Arrange repayment plans and provide advice on suitable payment options
• Refer debts to external collection agencies where appropriate
• Assess customer circumstances and signpost to support services where required
• Maintain accurate case records and update internal systems
• Process financial transactions including invoices, credit notes, and write‑offs
• Monitor cases and escalate where legal action may be required

Standard hours: 8:45am – 5:15pm (1‑hour unpaid break). Flexible hours are open for consideration. Take part in a weekly rota to cover service hours (latest finish 5:15pm). Full‑time onsite during training. Hybrid working available following training (3 days onsite per week).

• Have previous experience in credit control and debt recovery
• Be confident making outbound calls and negotiating payments
• Demonstrate strong communication skills and professionalism
• Be organised, target‑driven, and detail‑focused
• Can work both independently and as part of a team

• Hybrid working after training
• Immediate opportunity
• Experience with in a local authority environment
• Potential for contract extension