Welfare Support Officer

Walsall Council, Housing & Welfare Support Officer -

Salary: G6 £ 31,537 - £34,434 per annum

Contract:

Permanent

Join Walsall Council's Housing and Welfare Team as a Housing and Welfare Support Officer and embark on an exciting opportunity to support and empower the residents of Walsall to become financially independent. You will equip them with valuable information, welfare benefits advice, and guidance, propelling them towards positive outcomes.

You will engage with vulnerable individuals, adapting provisions to meet their specific needs while adhering to required policies, procedures, and best practices both face‑to‑face and over the telephone. Work plans will incorporate Key Performance Indicators (KPIs), and you will be accountable for workload management to achieve optimal performance. It is crucial to maintain an updated knowledge of relevant services, an active employer engagement strategy, and to utilise tools that contribute to ongoing professional development.

The successful candidate will be responsible for the following:

• Ensuring compliance with all Health & Safety regulations for Walsall Council's Temporary Accommodation units.
• Supporting vulnerable homeless clients within Walsall Council’s Temporary Accommodation.
• Carry out all duties in a manner that reflects Walsall Council's values at all times.
• Perform any additional duties as required for the role.
• Assist service users to identify and take up settled accommodation and continue to provide ongoing support to them.
• Take responsibility for safeguarding the welfare of service users.
• Conduct comprehensive evaluations of risk and needs, and create support and risk management plans.

The position is an excellent opportunity to make a meaningful impact on the lives of local residents and contribute to the success of Walsall Council's Housing and Welfare Service.

For an informal discussion please contact Chevonne Grappy on

Job Description and Employee Specification.

Closing Date:
Sunday 27th June 2026

Interview Dates: W/C 6th July 2026

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care, and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for this role.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.

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