Capacity Coordinator | Healthcare NHS Trust

Capacity Coordinator | Walsall Healthcare NHS Trust

Employer:

Walsall Healthcare NHS Trust

Location:

Walsall, WS2 9PS

Pay:

Contract Type:

Permanent

Hours:

Disability Confident:

No

Closing Date:

13/02/2026

Great opportunity for a Band 3 Capacity Coordinator The Capacity Team are responsible for assisting in placing the Right Patient in the Right Place at the Right Time.

The team support the Emergency Department in providing Timely Emergency care by maximising Patient Flow throughout the hospital.

The Capacity Coordinator will work alongside the Site practitioners managing effective patient flow by identifying capacity within the ward areas and facilitating timely discharges previous applicants need not apply PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS. To maintain a current and accurate bed state and work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community.

Walsall Manor houses the full range of district general hospital services under one roof.

The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit.

A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space

To maintain a current and accurate bed state, including up to date information on daily planned discharges, booked, admissions, GP referrals, outliers, repatriation, additional capacity, critical care step down, discharges to community facilities.

To communicate trust escalation levels to all appropriate staff.

To work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients.

To communicate with clinical and none clinical support services escalating appropriately issues that may impact on patient flow

Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.

Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required

Liaise with staff in the ED, medical and surgical assessment units assisting them where possible, to ensure smooth running and patient flow through the services.

To ensure that the nurse in charge of ED and AMU is kept up to date in relation to bed availability.

To liaise closely with wards to ensure that there are no delays in transferring patients from ED or between wards.

To escalat eany delays/ concerns to relevant managers/ escalation leads.

To book Ambulances in keeping with DOH guidelines.

To track and monitor ambulances for discharges.

Liaise and elevate to WMAS as appropriate.

Liaise with alternative patient transport agencies as appropriate

To support in the implementation of the trust escalation policy.

Communicate in a manner that placates potential complaints and concerns

Liaise with GPs and other AHPs referring to appropriate teams as necessary

Liaise and communicate with CCG and Social Care Partners as appropriate and necessary

Will support in the completion of the weekly operational plan

Will support with the compilation of information for and from daily bed meetings.

Please refer to the Job Description for more information This