Ward Clerk Discharge Lounge

Walsall Healthcare NHS Trust

We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home‑based care, so that those with long‑term conditions and the frail and elderly can remain in their own homes to be cared for wherever appropriate.

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability.

Location:

Site – Walsall Manor Hospital;
Address – Moat Road;
Town – Walsall;
Postcode – WS2 9PS
;
Major / Minor Region – Birmingham & The Black Country.

Contract type & working pattern:
Permanent – Full time, 37.5 hours per week (includes weekend working and unsociable hours).

Salary: £23,615 per annum (NHS AfC: Band
2).

Specialty:
Main area – Discharge Lounge.

To provide an efficient, effective and comprehensive administrative support to the department/area. Duties will include administrative tasks such as record keeping, data entry, filing and scanning. Please note, we may close this vacancy early if we receive high numbers of applications.

• Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
• Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.
• May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. The £170m development was completed in 2010 and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit.

A new Urgent and Emergency Care Centre opened in March 2023, providing almost 5,000 square metres of additional clinical space.

• Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
• Support nursing staff with the discharge processes.
• IT system skills.
• Team work.
• Trust Values.
• Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.
• May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.
• Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary.
• Organises own workload.
• Organises patient transportation, discharges, appointments and patient admissions.

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability.

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM:
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that…